Virtual Call Centre
Propensity's hosted Call Centre suite is a fully functional contact centre & communications platform.
From a secure a web-portal, from anywhere in the country, your team
can register onto our enterprise grade phone switch, make calls (including using Propensity call scripting), receive queued calls (ACD),
and no matter where the team members are located - you get real-time
reporting, just as though they are in the next room.
Propensity' hosted Call Centre is simple to deploy, it is cost effective
and delivers high grade voice quality from a secure and fully managed
hosted network platform.
And coupled with this, Propensity has the most comprehensive merger of
contact centre and customer interaction management tools - universal
queuing, issue tracking, and customer/agent/campaign reporting for
inbound and outbound calls.